I've boycotted Walmart and Amazon for being billionaire-centric instead of paying a living wage. This store is an awesome alternative. I finally needed their customer service and they far exceeded my expectations there as well.
During that last few months I have purchased a number of items (Electric Fireplace) from Wayfair. I have all of the products to be of very good quality, and their Customer Service has been excellent. I was happy with EVERYTHING. Amazing customer service.
I am surprised to see the bad reviews on other website. I have purchased almost all items in my new house from Wayfair and they are really good! I even needed to change my dining chairs and their customer service was the best in the US! They replaced the Electric Fireplace with no additional cost and made sure the process was easy on me. I'll definitely keep shopping with them!
We've ordered most of our furnishings for our new home from Wayfair and I've been very pleased with their service, prices and quality. Delivery is either early or on time. Everything we've received has been complete and in good condition, and when mistakes have been made, their customer service in handling them have been excellent. For example, we ordered an electric fireplace and they sent the wrong model. I called them and was given a 10% refund for our trouble and the new/correct Electric Fireplace was here within 7 days and we were told to keep or donate the model that we had originally received, which we're actually going to be able to make use of in our basement.
Huge selection & good prices. I bought many things through this site, always found the items I liked in a very good prices and they have a good quality. They have a great selection, good prices and from our experience, know how to take care of their customers.
Recently purchased some Electric Fireplace. The Electric Fireplace shipped extremely quickly and were at my door in 10 days. The Electric Fireplace quality was generally good with some screw holes slightly off, but was still able to use the original hardware and everything went together and is very solid. I'm an engineer by trade and a hobby carpenter, but I decided to go store bought for this need and don't regret it. Have received a lot of compliments.
I was quite surprised with the low ratings. However, this was my first purchase buying Electric Fireplace. The site was easy to search for what I needed and provided much information on the Electric Fireplace. I loved how I was able to order Electric Fireplace before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards.
Selection says it all no matter which room were shopping for it always comes back to wayfair. We've bought a Electric Fireplace and to many small items to list through Wayfair. The standard shipping or drop delivery for big items it has always gone great that gives me piece of mind not having to worry about lost items. I'll keep shopping through Wayfair because it's easy, safe and the prices are very fair.