Wayfair is my favorite home decor site. I was confused by all of the low scores and thought perhaps they were being unfairly reviewed. When examining the dates of the low scores, it appears that people are most upset with having to wait for their stuff which to me is an unfair criticism in light of Covid. They had promotional free shipping on returns earlier this year which was really nice, but I get why that can be costly for the company.
No problems! Wayfair usually comes through on whatever it is that you order through them. I've had a few problems with a couple of furniture pieces, but they replace it w/o any hassle whatsoever. It's just that you have to wait for the piece to be shipped again which is a minor inconvenience sometimes. All-in-all, I'm very happy with my Wayfair experience and would recommend shopping with them to any and all.
Love shopping at Wayfair... love the quality, price and service. I returned Patio Bar Stool, no problem, easy return with chat customer service instructions. Great quality in everything I have purchased, arrives when it says its going to, Can't say enough good about this company.
I have been ordering from Wayfair for years and they consistently advertise products with accurate descriptions and pictures. I recently bought a Patio Bar Stoolthat didn't match the web description; Wayfair imediately provided a shipping label and the shipping cost for the return was minimal. Many places charge so much to return a Patio Bar Stool that in the past I kept the item instead of returning it.